Help Desk

It is important to check your system´┐Żs capability to ensure the site works properly on your computer. To perform the check, click here. Refer to the Frequently Asked Questions for more information on system requirements and other common help solutions.

Course Access, PIN resets, and issues with accessing and taking training:
Contact the Total Force Virtual Learning Center Help Desk via email at or enter a help desk ticket yourself on the form below. To talk to a help desk representative, please call (202) 753-0845 or toll-free (833) 200-0035 Monday-Friday, between the hours of 8:30 AM and 6:00 PM EST, except holidays.

Course requirement questions, certification, and other administrative issues:
Contact the DoD Administration Center via email at To talk to a help desk representative, please call DSN (312) 523-6995 or Commercial: (850) 283-6995, Monday-Friday, between the hours of 8:00 AM and 5:00 PM EST, except holidays.

This help desk ticket system and all the text you enter is accessible to a range of personnel including help desk technicians, managers running reports, and programmers addressing reported issues. As such you should NOT ever enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and issue required to address the problem.

Your Name:
Your Email:
Type of Problem:
Please enter a description of the problem:
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